Product Support

Laserbox can cut/engrave the following materials:
 Cardboard
 Wood board
 Acrylic
 Cloth
 Leather
 Base plate
 ABS double color sheet
 PET
 Rubber
 Wood veneer
 Glass fiber
 Plastic
 Corian
Most of non-metal materials can be laser cut/engraved by Laserbox.
However, if you would like to cut/engrave other materials that are not listed above, you could send your material to Makeblock for a further test.

Materials supported by Laserbox include but not limited to Makeblock’s official materials, but only official materials have been repeatedly tested by us. Using official materials, you can easily obtain the best experience and engravings/cuts without manually configuring parameters such as focus, speed or power because they are already properly set.
NOTE: The Bring Sketch to Life functionality only supports Makeblock’s official materials.

Laserbox can cut paulownia wood board of up to 15mm.

Laserbox cannot cut metal because all the laser beams radiated from CO2 laser tubes can’t cut metal.
Despite this, Laserbox can engrave metal. You can use Laserbox to engrave your iPhone case (anodic aluminum oxide).

 Leather including Chromium VI and artificial leather
 Carbon fiber
 PVC
 PVB
 PTFE
 Beryllium oxide
 Or materials containing halogens (Fluorine, Chlorine, Bromine, Iodine, and Astatine), epoxy resin or phenolic resin
Laser cutting or laser engraving the materials above might produce dust or gas which endanger operators or the laser cutter. Therefore, using laser equipment to process those materials is not recommended.

Besides, DO NOT cut/engrave the following types of materials:
 Uneven materials
 Wet materials
 Dirty materials
 Oversized materials

Note: The use of poor-quality materials may result in poor cutting/engraving or damage to the laser cutter. It is recommended to use Makeblock’s official materials.

The frequency of filter change depends on the type of engraving materials and processing method (cutting/engraving) that you actually use, because the amount and composition of smoke exhausted during operation can vary on engraving materials that are being cut or engraved. For instance, the amount of smoke generated by cutting paper is different from that generated by cutting wood boards; also, the amount of smoke generated by engraving wood boards is different from that generated by cutting wood boards.

In short, the frequency of filter change varies greatly on what engraving material and processing method is used. Light users could change the filter every six months, while heavy users may need to change it about every month. Also, we recommend you change the filter if it gets clogged. When the filter is clogged, the smoke purifier will blink red, that’s Laserbox prompting you to replace the filter, and the companion software will also display a prompt.

Laserbox is equipped with a RECI CO2 laser tube. This type of laser tubes has a lifespan of approximately 10,000 hours, but the actual life is dependent on the actual usage. Keep the ambient temperature between 0 to 35℃during operation because a high-temperature environment may accelerate the aging process of laser tubes.

Basswood sheets are a kind of wood composites. They, like most types of wood materials, are likely to warp due to the change in moisture content (MC). An inherent property of wood materials is that they warp when they absorb humidity. The structure of basswood sheets helps mitigate the warping due to MC change, but it is still necessary to store them in the right way. Avoid placing basswood sheets in an environment that is excessively humid or where they are directly exposed to sunlight. In addition, stress on the wood sheets may also cause warping so please avoid factors that may develop stresses on the materials.